Privacy Policy
Effective Date: March 31st, 2025
Protecting your private information is our priority.
This Privacy Policy applies to www.luceo-health.com, and Luceo Health and governs data collection and usage.
For the purposes of this Privacy Policy, unless otherwise noted, all references to Luceo Health include www.luceo-health.com and Luceo Health.
The Luceo Health website is a Mental Health provider site. By using the Luceo Health website, you consent to the data practices described in this statement.
Collection of your Personal Information
To better serve you with psychiatric and wellness services, Luceo Health may collect personally identifiable information, including but not limited to:
First and Last Name
Email Address
Phone Number
Billing and Payment Information (for service transactions)
We collect this information when you voluntarily provide it, such as when scheduling an appointment, filling out a contact form, or communicating with us via email. Additional non-personal information may be collected automatically, such as browser type, IP address, domain name, and site usage statistics.
If you purchase Luceo Health's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Luceo Health uses your personal information to:
Deliver the psychiatric and therapy services you request
Process billing and insurance claims
Communicate appointment updates or administrative details
Inform you of additional services or updates related to your care
Luceo Health may also use your personally identifiable information to inform you of other products or services available from Luceo Health and its affiliates.
Sharing Information with Third Parties
Luceo Health does not sell, rent, or lease your personal information to third parties. We may share your data with trusted partners and service providers who assist with:
Appointment scheduling and reminders
Billing and payment processing
Secure electronic health record (EHR) systems
Customer support and client outreach
Analysis of business operations
All partners are required to maintain the confidentiality of your information and are prohibited from using your data for any purpose other than to provide the services requested by Luceo Health. SMS consent and associated phone numbers are never shared for marketing purposes.
Luceo Health may disclose personal information without notice if required by law or if we believe such action is necessary to:
Comply with legal obligations or court orders
Protect the safety and rights of clients, staff, or the public
Prevent or respond to unlawful activity or fraud
Tracking and Automatically Collected Information
Luceo Health may track user activity within the site to understand how visitors use our services. This data helps us improve the website experience and ensure relevant, useful content.
Information about your computer hardware and software may be automatically collected by Luceo Health. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Luceo Health website. Automatically collected data may include:
IP address
Browser type
Device information
Referring website
Pages visited and time spent
Third-Party Links
Our website may include links to third-party websites. Luceo Health is not responsible for the content or privacy practices of any external websites. We encourage users to review the privacy policies of those sites before submitting personal information.
Your Right to Request Deletion of Personal Information
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Luceo Health does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Electronic Communications and Security
Luceo Health may send emails to communicate appointment reminders, administrative information, or general updates. In addition, Luceo Health may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
Please note that email is not a secure form of communication, and there is some risk that messages may be intercepted or read by unintended third parties. Sensitive information should be shared through secure platforms when possible.
Changes to this Statement
Luceo Health reserves the right to update this Privacy Policy as needed. Significant changes will be communicated via email (if on file) or posted prominently on our website. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
If you have questions or concerns about this Privacy Policy or believe Luceo Health has not adhered to its terms, please contact us:
Luceo Health LLC
25 Lenox Pointe NE, STE B
Atlanta, Georgia 30324
Email Address: